Post Views: 5,201
ViewsLearn to Communicate Effectively with Your Patients
In most healthcare facilities the very first contact that the patient will have with the staff will come from nurses assigned to the front desk. Furthermore, once they are admitted and hospitalized, most of their daily interactions will be with nurses coming to check up on them, to administer medications, and to provide aid when necessary. In this sense, communicating effectively with both patients and coworkers is a quintessential skill that all nurses should strive to achieve if they don’t have it already.
On a more professional level, nurse-patient communication is important for your career because it is one of the primary domains on which the Consumer Assessment of Healthcare Providers and Systems (CAHPS) are scored. The patients will answer several questions about whether the nurse treated them with courtesy and respect, listened to them intently, and if they explained properly the concepts and procedures that they would undergo. In some cases, these survey results may affect your odds of landing a promotion, on the organization’s reputation and, in some reimbursement models, your wages.
In terms of effective communication, the CAHPS survey highlights two important areas:
- Creating a positive, warm, and compassionate patient experience
- Creating meaningful patient engagement and delivering patient education
However, these two objectives are often difficult to achieve, especially due to the advances in new technologies, which detract from meaningful nurse-patient relationships in lieu of providing better care. Still, there are certain strategies that can be implemented in the workplace, and which are designed specifically to nurture the nurse-patient relationship to create a strong rapport between these two individuals. The end goal of these strategies is to create an environment of trust and confidence to allow the healthcare process to flow smoothly.
The CAHPS mentions three main areas of focus through which the nurse can create meaningful relationships with their patients. Read on to learn more about these areas.
Strong Interpersonal Relationship Skills
The most direct way of forging meaningful bonds with patients is by fostering a strong interpersonal relationship with them. Through these bonds, the healthcare process will flow easily, and the patients will be able to adopt an active role in their recovery.
There are certain actions that a nurse can perform to improve the patient’s perception of them. For instance, sitting next to them during a regular checkup has been proven to increase the patient’s satisfaction by more than 30%. Similarly, adopting simple communication strategies can help to streamline the workflow when the nurse has an overcrowded schedule. In this sense, when delivering compassionate, individualized care is not an option due to time constraints, these communicational skills will allow the patient to feel at ease and cared for, even though the nurse won’t be able to spend much time conversing and reassuring them.
To this end, Claudia Allen JD, Ph.D., a researcher at the University of Virginia developed the Background, Affect, Trouble, Handling, and Empathy (BATHE) method, designed to only take five minutes. This method involves open-ended communication to engage the patient at a personal level in order to create meaningful bonds. In short, this method consists of asking several personal questions about the person’s preferred nickname, their family, and about their likes and interests. With this, the nurse can make a connection through the anecdotal evidence they collect. In future interactions, they can invoke these links to foster a stronger relationship and to reduce both the physical and emotional distress experienced by the patient.
Proper Communication Skills
It is very important that the patient understands completely the implications of what the procedures that they are undergoing entail. To this end, “Patient teach-back” is one of the leading patient education strategies, which revolve around the nurse asking the patient to repeat their version of what a concept, instruction, or other health information entails.
According to the Agency for Healthcare Research and Quality (AHRQ), health centers should begin to develop standardized teach-back skills by creating a team dedicated to this. This team should focus on training the staff on the proper use of this method, as well as to teach the patients about it. In the latter, it’s important that the patient understands that they are not being judged, nor tested. Instead, they must know that teach-back is a tool designed to ensure that they completely understand the information, as well as to identify the areas in which the nurse would need to emphasize.
The Technological Means
With the advances in technology, hospitals now have better means of introducing the patients to their facilities without ever having to give them a lengthy tour or talk. Bedside tablets are great instruments for fostering a better understanding of the services provided by the facility in which they are hospitalized. Furthermore, a properly implemented system that can seamlessly connect to all the bedside tablets can also optimize the use of the nurse call lights and buttons by simply adding it as a function in the device’s UI.
However, to reduce the impact that these technological advances have on the nurse-patient relationship, the nurse must always try to engage the patient for the first time without using technology. In the moment of the first encounter, the BATHE method can be used for creating a meaningful bond before introducing them to their bedside tablet.
In short, nurses will need to strike a perfect balance of compassion, clinical expertise, and technology services in order to create a proper bond with their patients to ensure that the recovery process flows smoothly.
7 comments on Learn to Communicate Effectively with Your Patients
Leave a Reply
Trending
Learn to Communicate Effectively with Your Patients
By nurseadvisorofficial
In most healthcare facilities the very first contact that the patient will have with the staff will come from nurses. Learn more about how to effectively communicate with patients as a nurse.
This is a very joyful day of my life because of the help PRIEST Salami has rendered to me by helping me get my ex-husband back with his magic and love spell. I was married for 6 years and it was so terrible because my husband was really cheating on me and was seeking a divorce but when I came across PRIEST Salami email on the internet on how he helped so many people to get their ex back and help to fix relationships. and make people happy in their relationship. I explained my situation to him and then sought his help but to my greatest surprise, he told me that he will help me with my case and here I am now celebrating because my Husband has changed totally for good. He always wants to be by me and can not do anything without my presence. I am really enjoying my marriage, what a great celebration. I will keep on testifying on the internet because PRIEST Salami is truly a real spell caster. DO YOU NEED HELP THEN CONTACT DOCTOR PRIEST Salami NOW VIA EMAIL: purenaturalhealer@gmail.com. Whatsapp number: +2348143757229 He is the only answer to your problem and makes you feel happy in your relationship…
Recovering From Fake Online Investment Schemes
I had been a loyal customer of a particular investment company for several months investing my funds, using their services without issue. The company suddenly closed my account and l was unable to withdraw. Desperate for a resolution I discovered Lost Recovery Masters, a special legal recovery expert intelligence group service specializing in resolving issues with unscrupulous and fake online investment companies. Lost Recovery Masters successfully recouped all my lost funds to my immense relief. I am grateful for Lost Recovery Masters, As a form of appreciation this was the best I could do for them. I highly recommend their services. If you need their assistance, contact them on
Website: (https://lostrecoverymasters.com/)
Whatsapp +44(7537-105921
Support Email (Support@lostrecoverymasters.com)
Are you looking for:- call +27736310260 SSD Chemical Solution Chemical Solution for Cleaning Black Money SSD Chemical Company SSD Chemical Solution for Cleaning Black Money SSD Preserving Company SSD Chemical Solution for Cleaning Black Money Activation Powder S.S.D. Chemical Solution for Cleaning Black notes Active Powder Activation Powder for Cleaning Black Notes Black Money Cleaning Clean Black Money Best SSD Solution Clean Black Notes Cleaning Black Notes Cleaning Black Money PLEASE NOTE: WE ONLY DEAL IN HIGH QUALITY S.S.D. CHEMICALS SOLUTION FOR CLEANING BLACK MONEY We are manufacturers and sellers of all sort of chemicals like SUPER AUTOMATIC SSD SOLUTION Z.W.V.8 MODEL ACTIVATION POWDER AND REACTIVATION POWDER, ANTI AIR POWDER,MERCURY POWDER,AUTOMATED MONEY DEVELOPER MACHINES CONGEAL CHEMICAL MELTING EQUIPMENT, TEMPERATURE CONTROLLERS AND AUTOMATIC CLEANING MACHINE. WE ARE SELLING SSD CHEMICAL SOLUTION FOR CLEANING BLACK MONEY AND POWDER CALL +27736310260 purchase Best SSD Solution Clean Black Notes Dollars WE ALSO SELL CHEMICALS LIKE SSD AUTOMATIC SOLUTION FORM CLEANING BLACK DOLLARS CURRENCIES For More Contact Dr Dan Cell No: +27736310260 or watsapp Email:embalmingpowder@gmail.com, https://globalssdchemicalcompanysolutionforcleaning.wordpress.com/
My husband has been frequently deleting all messages for the last couple of days from his phone and he didn’t know i was peeping at him, then i asked him why he was deleting all messages from his phone but he claimed that his phone memory was full and needed more space. Immediately i went in search of a hacker who can get me deleted information and contents from my husband’s phone and luckily for me i came across this reputable hacker call Swift Spy Assets Recovery this hacker got the job done for me and provided me with results and i saw that my husband has been lying to me. He was simply deleting all pictures, call logs, chats and text messages between him and his secret lover so i wont get to see what he has been doing at my back. Thank God for Swift Spy Assets Recovery who are ready to help. I must say am really impressed with the services i got from The hacker Detective and am here to say a very big thank you: contact him on (( swiftrecoveryservice006@gmail .com )) OR SWIFT_HACKING on Telegram
Are you saddened or depressed due to the separation /Misunderstanding with your partner and you want him / her back ? Are you tired of arguing and fighting ? Are you looking for permanent solution to your marriage or relationship problem , if your answer is ” YES ” don’t hesitate to message he helped me get my ex lover back, his Spells are authentic, My Lover is right beside me now we are happy together
Whats-App: +12897808858
Do you need a quick love spells to return your ex-lover back?
Everything I’m going to suggest for you is what I’ve seen breathe new life into broken marriages for thousands of women in your distressing situation—and what I did to revitalize my own broken marriage. I was heart broken when my husband left me and moved to California to be with another woman. I felt my life was over and my kids thought they would never see their father again. I tried to be strong just for the kids but I could not control the pains that tormented my heart, my heart was filled with sorrows and pains because I was really in love with my husband. I have tried many options but he did not come back, until i met a friend that directed me to Dr. Excellent a spell caster, who helped me to bring back my husband after 11hours. Me and my husband are living happily together again, This man is powerful, Contact Dr. Excellent for any kind of spiritual problems or any kind of spell or relationship problems he is capable of making things right for you with no side effect. Here his contact. Call/WhatsApp him at: +2348084273514 “Or email him at: Excellentspellcaster@gmail. com
I do not identify myself as an “HIV Survivor” because I’m not surviving. I have conquered the battle of HIV with natural alternatives. I have broken down the walls of stigma, I have fought against discrimination, I have risen above rejection and criticism. It has been 8 years of Victory under the supervision of Doctor Muna, I found cure, comfort and healing. Contact marvelspelltemple@gmail.com or send whatsapp message to +2347035449257